Terms of Service

Last updated: May 22, 2026

These Terms govern your use of Vrellix (the “Service”), operated by HJB CodeForge (Henning Botha, sole proprietor; the “Company”), based in Ottawa, Ontario, Canada. By using the Service you agree to these Terms.

1. The Service

Vrellix is a software-as-a-service application providing CRM, marketing automation, customer support, and AI-assisted productivity tools. We offer multiple subscription plans with different feature sets. Plan terms are documented on our pricing page.

2. Free trial

New accounts receive a 14-day free trial with full Pro-tier access. No payment method is required to start the trial. At the end of the trial, your workspace will be downgraded to a read-only state until you choose and pay for a plan.

3. Subscriptions and billing

• Subscriptions are billed in advance, monthly or annually, in USD.
• Annual plans are discounted (2 months free vs. monthly billing).
• Payment is processed by Stripe. You authorize the Company to charge your payment method on file each billing cycle.
• You may cancel at any time. Cancellation is effective at the end of the current paid period. We do not refund partial months. Annual plans may be refunded pro-rated for unused months.
• We may change pricing for new subscriptions at any time. Existing subscriptions keep their original pricing until renewal or plan change.

4. Your account

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate information and to notify us promptly of any unauthorized access.

5. Acceptable use

You agree not to use the Service to:

• Send unsolicited bulk email (spam) or violate CAN-SPAM, CASL, GDPR, or any other applicable anti-spam or data-protection law.
• Store or transmit illegal, harmful, or infringing content.
• Attempt to reverse-engineer, decompile, or disrupt the Service or attempt to gain unauthorized access to data belonging to other customers.
• Resell or sublicense the Service without a written agreement.

We may suspend or terminate accounts that violate this section.

6. Your data

You own your data. We process customer data only as needed to operate the Service. Our handling of personal data is described in the Privacy Policy. You may export your data at any time (full export on the Scale plan; CSV exports on every plan).

7. Intellectual property

The Service and its software, designs, and brand assets are owned by the Company. Nothing in these Terms transfers ownership of those rights to you. You retain ownership of all content you upload to or generate within the Service.

8. Service availability

We aim for high availability but do not guarantee uninterrupted service. We may perform scheduled maintenance and may modify or discontinue features with reasonable notice. We are not liable for downtime caused by third-party services (Clerk, Supabase, Fly.io, Vercel, Resend, Stripe, OpenRouter) we rely on.

9. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY. THE COMPANY SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS OR LOST DATA.

11. AI features

The Service includes AI-generated content (drafts, summaries, suggestions, classifications). AI output may be inaccurate, biased, or otherwise incorrect. You are responsible for reviewing and verifying AI output before relying on it.

12. Termination

You may terminate at any time by cancelling from inside the Service. We may terminate or suspend your account for material breach of these Terms with reasonable notice (or immediately for severe violations such as fraud, illegal use, or security threats). On termination, your access ends and we may delete your data 30 days after the termination date.

13. Governing law

These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict-of-law rules. Any dispute will be resolved in the courts of Ottawa, Ontario.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced at least 30 days before they take effect. Continued use after the effective date constitutes acceptance of the revised Terms.

15. Contact

Questions about these Terms: legal@vrellix.com

HJB CodeForge — Ottawa, Ontario, Canada. hjbcodeforge.com